News from NetGalley

NetGalley Seeking Full-Time Customer Service & Community Assistant

No longer accepting applications

Are you passionate about interacting with a community of book advocates and helping to build pre-publication buzz for new books? NetGalley is looking for a full-time Customer Service & Community Assistant to handle online customer support, community moderation, and administrative tasks across two of our platforms ( and This role coordinates with the internal Community Management team.

The NetGalley team works remotely from 9am-5pm Eastern time. This employee will need to be located in the US with a home office and be able to work collaboratively and effectively in an independent setting with virtual communication.

Required Skills:

  • 2+ years of professional administrative and/or customer service experience.
  • Excellent verbal & written communication skills.
  • Demonstrates strong customer service social skills such as empathy, patience, advocacy and conflict resolution.
  • Familiarity with NetGalley is strongly preferred.
  • Experience moderating social or online communities.

Attributes of Ideal Candidate:

  • Enthusiastic and professional, under all circumstances.
  • Extremely organized and highly detail-oriented.
  • Adept at prioritization, juggling multiple tasks, and meeting deadlines.
  • Digital-savvy with an understanding of current reading devices (and always willing to learn).
  • Publishing or other book-industry background or education.
  • Passionate about providing top-notch customer service and upholding our position in the industry as professional, friendly, helpful, and knowledgeable.
  • Extra consideration will be given to candidates who have a professional working fluency in Spanish (to handle Spanish-language support and communications with our community).
  • Experience using Zendesk or similar customer service software or help desk interface.